Privacy Policy

Your privacy matters. Here's how we protect your information.

Last updated: April 2026

Our Commitment to Privacy

At SeniorAdvice.ai, we believe finding senior care should be a private, pressure-free experience. Unlike traditional referral services that sell your information to the highest bidder, we're committed to keeping your data secure and never sharing it without your explicit consent.

Information We Collect

Information You Provide

  • Conversation data: The questions you ask and information you share during your chat with our AI advisor
  • Contact information: Email address (only if you choose to create an account or save your results)
  • Care preferences: Location, care type, budget range, and other preferences you share to help us find matches

Information Collected Automatically

  • Usage data: How you interact with our service (pages visited, features used)
  • Device information: Browser type, operating system, and device type
  • Location data: General geographic location based on IP address (not precise location)

How We Use Your Information

  • To provide recommendations: We use your preferences to match you with appropriate senior living communities
  • To improve our service: We analyze usage patterns to make SeniorAdvice.ai better for everyone
  • To communicate with you: Only if you've opted in, we may send you saved results or updates
  • To ensure security: We use technical data to protect against fraud and abuse

What We DON'T Do

  • We DON'T sell your personal information to anyone
  • We DON'T share your contact info with communities without your explicit request
  • We DON'T call you unless you specifically ask us to
  • We DON'T use your data for targeted advertising
  • We DON'T charge referral fees that get passed on to you through higher costs

Data Sharing

We only share your information in these limited circumstances:

  • With your consent: When you explicitly request us to connect you with a community
  • Service providers: Trusted partners who help us operate our service (hosting, analytics) under strict confidentiality agreements
  • Legal requirements: When required by law or to protect rights and safety

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Limited employee access to personal data
  • Secure cloud infrastructure with reputable providers

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data
  • Opt-out: Unsubscribe from communications at any time

To exercise any of these rights, contact us at [email protected].

Cookies

We use essential cookies to make our service work properly. We also use analytics cookies to understand how people use SeniorAdvice.ai so we can improve. You can control cookie preferences in your browser settings.

Children's Privacy

SeniorAdvice.ai is not intended for use by children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes by posting a notice on our website or sending you an email if you have an account.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email:[email protected]